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Call Center Response

Tier 1

An easy and basic monthly membership in the Senior Support Advisors subscription program gives members access to a wide variety of services handled directly by our professional Call Center:

 

A. Member, Family and Facility Communication

  • Answering questions from families (such as, “What time is my mother’s dentist appointment next Friday – and who’s going to pick her up?” or “When is my father scheduled to be discharged from the hospital?) or from residents (“I just got a notice from my insurance company that I don’t understand. What does it mean?”)
  • Keeping track of – and reminders to members about medical appointments
  • Helping families make their visits more meaningful
  • Reminding families and facilities about a members birthday or other special event – and arranging for cards or flowers to be delivered
  • Helping families deal with difficult situations

 

B. Alert Monitoring (if they’re in own home)

Making regular automated telephone calls to members, particularly focusing on ensuring the safety of our members during any impending natural disaster. The family is notified of our findings and, of course, is alerted if we are unable to get a response.

 

C. Medical Information Storage and Retrieval

Keeping detailed medical records for each of our members, and providing them when needed to appropriate emergency or hospital healthcare personnel.

 

D. Coordinate Community Assistance

Scheduling transportation to residents’ offsite appointments. For example, patients need regular visits to a dentist, ophthalmologist, cardiologist and other specialists. Some may need a safe and effective means to go to a social event or a hair salon appointment. Whatever the desire, SSA is able to coordinate it for you.

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