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Quarterly Newsletter

Easy Steps to Choosing the Right Home Health Care Provider

Home Health Care is a preferred way of care for those who wish to receive quality individualized services in the comfort of their homes.

Recipients of home health care include the elderly, those living with an illness, and those recovering from an accident or surgery.

Choosing a quality home health care agency is not an easy decision, but here are some helpful points to consider:

1. Is the agency certified by a reputable Accrediting Body of Healthcare Organization, such as the Commission on Accreditation for Home Care, Inc. (CAHC) or the Joint Commission on Accreditation of Healthcare Organizations (JCAHO)?

2. Is the agency available 24/7 with an RN Supervisor on-call if necessary?

3. Is there a formalized process for the hiring, screening, and training of employees?

Note: RN’s need to be licensed by the New Jersey Board of Nursing and Home Health Aides should be well-trained on emergency, disease or infection control, and safety measures.

4. Is there an efficient Caregiver-Client matching procedure to ensure individual expectations and needs are met. After-all, your home will now be “shared” with a stranger?

5. Is there an individualized Plan of Care developed by the Registered Nurse for the Certified Home Health Aides to follow for each specific client?

6. Is there an efficient communication system in place between the agency and the caregiver and client for handling concerns and issues, such as a Home Health Aide running late or absences?

7. What payment options are available, including Group Health Plans, Long Term Care Insurance, Medicaid, Private/Self Pay or Veterans’ Benefits?

8. Simply, are the services being offered by the agency right for you or your loved one? Does the agency offer a) Skilled Services performed by an RN, such as medication set-up per physician orders, infusions, and wound care or b) Non-Skilled Services generally performed by Home Health Aides, including companionship, daily errands, light housekeeping, and meal preparation?

There are many choices and options for today’s consumer.

It is always recommended to utilize the assistance of a professional within the specialized area such as a Case Manager, Care Manager or Care Navigators to provide an independent overview of your current situation.

Most importantly, your human instinct will give you a sense of “comfort” when you are speaking with the agency. The conversation and initial assessment of needs, should be free from stress and confusion and most definitely focused on “you”!


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PO Box 363 Westwood, NJ 07675
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